Chargebacks and Disputes
How to Use the Chargeback Report
This report provides details on chargeback cases, helping you track disputes and their resolution. Below is a guide to understanding and using the key fields.
Accessing Chargeback Reports
You can view pending and closed chargebacks and disputes by navigating from the homepage:
Click on the left tab
Go to My Cardholder Disputes > My Chargeback Case Actions
Searching for Chargeback Cases
Use the date filters ("From" and "To") to narrow down chargebacks within a specific timeframe.
Click "Search" to view results or "Clear" to reset the filters.
Understanding the Chargeback Details
Each row represents a chargeback case, with important details:
Transaction Date – The original date when the transaction was processed.
File Date – The date the chargeback was officially filed.
Case Number – A unique identifier for the chargeback case.
Merchant Amount – The amount being disputed.
Case Type – Indicates the stage of the dispute (e.g., Collaboration, Pre-Arbitration).
Resolution To – Who the chargeback was resolved in favor of (Merchant or Cardholder).
Debit/Credit – Shows if the chargeback resulted in a debit (loss of funds) or credit (funds recovered).
Transaction Code – The type of transaction that led to the dispute.
Reason Code & Description – Indicates the reason for the chargeback.
Card Brand – Identifies whether the chargeback is from Visa, Mastercard, etc.
Resolved Date – The date the chargeback case was closed.
Acquirer Reference Number – A tracking number provided by the acquiring bank.
MCC (Merchant Category Code) – The business category assigned to the merchant.
Auth Code – The authorization code from the original transaction.
Exporting the Report
Click "Export to Excel" (top-right) to download the report for further analysis or record-keeping.
Next Steps Based on the Report
If a chargeback is pending, ensure you submit all required supporting documents within the deadline. You can do this via Merlink Response, where you will need to enter the Case Number, Case Amount, and Contact Email Address, and use the "Upload File"
option to attach all relevant documentation for the case.
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