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Getting Started
Logging In To access Netevia HQ: Use the login credentials provided in the welcome email when your merchant account was onboarded. If you have not received the credentials, or need help retrieving them, please let our merchant support team know at ...Authorizations Report
Understanding the Authorizations Report in Netevia HQ The Authorizations Report in Netevia HQ provides a detailed overview of all transaction authorizations processed through your merchant account. This report allows you to track approvals, declines, ...Chargebacks and Disputes
How to Use the Chargeback Report This report provides details on chargeback cases, helping you track disputes and their resolution. Below is a guide to understanding and using the key fields. Accessing Chargeback Reports You can view pending and ...Batching and Funding
Understanding Batch Activity and Deposits in Netevia HQ Netevia HQ provides detailed reporting on your account's batch activity and deposits. Depending on what you need to track, you can use My ACH for batch transaction details or My Deposits for ...How to Use Authorization Log
Use Authorization Log to view a list of authorizations or non-cleared transactions. They may or may not be associated to a settled transaction depositing depending on how it was processed. Please note – filters must be applied before a report is ...
Popular Articles
Link to Download POS
Before installing POS on your PC you would need to get the installation package. Click on 'Download your version of POS' link and the download will start immediately. Download your version of POS If you have any questions - feel free to submit a ...Recommended Workstation Configuration
Platforms Microsoft Windows 10 / 11 Pro RAM 4Gb (recommended) 6Gb (optimal) Processor Dual Core Intel Pentium 2.2GHz (recommended) Quad Core Intel 3.0 GHz (optimal) Hard disk 10Gb available hard disk space Software Microsoft .Net Framework is ...How to Set Up a POS Printer
These instructions are provided as general guidelines for installing a POS receipt printer. The actual steps for your device might happen in a slightly different order, include additional or fewer steps, or vary in other ways. Consult the ...List of Supported Hardware
The following list of hardware has been officially approved to work with your POS. Other devices may successfully work with the system but their compatibility has not been thoroughly tested. Printers Star For more details, please ...How to Configure PAX S300
Step 1: Connecting your PAX S300 unit Connect the power supply cable to the hub on the connector cable. Connect one end of the Ethernet cable to the Red land port on the connector cable. Then connect the other end of the Ethernet cable to an open ...